Shipping times vary depending on origin and destination, as we ship from multiple locations across Europe. Generally, shipping within the EU takes between 2-5 working days.
How long is the time from order to delivery?
Lead times vary among suppliers but typically range from 2 to 4 weeks (10-20 working days) from final order approval to delivery at your preferred address(es). Individual lead times are displayed on each product page.
Can I return my ordered products?
No, customized products cannot be returned or exchanged once the order is approved and production has begun.
How can I track my order delivery?
We will send you tracking information via email when your order is shipped from our or our suppliers' warehouses.
What if I receive a damaged product?
If you receive a damaged product, please contact us at email@example.com, and we will work with you to resolve the issue. We may replace the damaged product or issue a refund for that specific item.
Can you deliver orders to multiple addresses?
Yes, we can split your order and deliver to multiple addresses. Please inform our team if this is required, and they will arrange shipping accordingly. Additional shipping fees may apply.
Do you ship outside Europe?
Currently, we only ship within Europe.
How are shipping costs billed?
Shipping costs are invoiced as a separate line item.
We're here to support you all the way from design and production to delivery.