What is the ordering process like?
What happens after I submit a quote request?
When does production start?
Are there minimum order sizes?
How long do customization and delivery take?
Can I request a product sample?
Is it possible to cancel an order?
How can I contact the Sugarcoat team?


What payment methods do you accept?
When should I pay for samples?
When should I pay for orders?

Products & Pricing

How are your products sourced?
How do you choose brand partners?
How can I view exact product pricing?
Do you offer bulk discounts?
What are the shipping costs?

Shipping & Returns

How long does shipping take?
How long is the time from order to delivery?
Can I return my ordered products?
How can I track my order delivery?
What if I receive a damaged product?
Can you deliver orders to multiple addresses?
Do you ship outside Europe?
How are shipping costs billed?

Customization & Production

What customization options are available at Sugarcoat?
What is the standard lead time?
Is fast-track production available?
What format should I submit my design or logo in?
Which color systems do you prefer?
Can I add multiple prints to each item?
What if the item I want is out of stock?
Can you customize products I already own?
Can I request bespoke merchandise not listed in your catalog?
Contact us

We're here to support you all the way from design and production to delivery.

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